Diagnosed, not guessed
Renewal and payment problems are traced to the actual order and gateway log entry, so the fix addresses the real cause.
WooCommerce Subscriptions, set up right and kept running.
Recurring billing, trials, renewals and cancellations — configured around your actual pricing model, and fixed properly when a renewal, a checkout or a payment stops behaving.
THE PROBLEM
Recurring billing has more edge cases than a normal WooCommerce order
A one-off order either completes or it doesn't. A subscription has to keep working correctly renewal after renewal — through failed cards, timezone-driven cron timing, coupon and proration math, cancellations that need to actually stop the next charge, and every plugin or theme update in between. Most subscription problems trace back to one of these edge cases rather than the plugin itself being broken.
WHAT USUALLY DRIVES THIS
- A subscription is stuck on Pending because the initial checkout payment never actually completed
- Renewals fire at odd hours, or stop firing altogether, because of a timezone or cron-timing issue
- A free trial charges immediately, or never converts to paid, from a product-configuration mistake
- A customer is charged after cancelling because the cancellation didn't save, or a renewal was already mid-process
- Block-based checkout or an Elementor checkout doesn't play nicely with an older payment-gateway extension
- Caching or a CDN serves a stale My Account page, so a customer can't see or change their subscription status
- The pricing model needs something the plugin doesn't offer out of the box — a custom billing interval, gifted subscriptions, invoiced B2B billing
SCOPE
What I deliver
- WooCommerce Subscriptions plugin setup — billing schedules, trials, sign-up fees and renewal rules
- Renewal and payment troubleshooting — failed renewals, stuck subscriptions, charges after cancellation
- Subscription checkout fixes — block-based checkout, Elementor checkout and gateway compatibility
- Custom subscription logic — plan switching, prorated upgrades, custom billing intervals, gifted or invoiced subscriptions
- Dunning and failed-payment recovery — retry logic, notification emails, custom renewal statuses
- Integrations with content restriction, membership, booking and accounting tools
- Performance work for a large or growing subscriber base — caching that doesn't break My Account, cron and renewal-order load
TECHNOLOGY I USE
- WooCommerce Subscriptions
- WooCommerce
- WordPress
- Stripe
- PayPal
- PHP
- MySQL
- WP-CLI
PROCESS
How a subscription job runs
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Trace the actual order and subscription logs
A renewal problem is rarely visible from the front end alone. I start in the subscription's own order notes, gateway logs and scheduled-action queue to see exactly where the process stopped.
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Confirm the billing rule you actually need
For new setup or custom logic: the real trial length, proration rule or billing interval — not the plugin's default, unless the default is genuinely what you want.
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Build and test on a staging copy
Subscription logic is tested against a copy of real subscriber and order data, including at least one full renewal cycle, before it touches live billing.
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Test with real transactions, not just the admin screen
Sign-up, trial conversion, upgrade, cancellation and renewal are each tested end to end through the actual checkout and gateway sandbox.
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Ship and watch a full billing cycle
Deployed with a rollback point taken first, then watched through the next scheduled renewal to confirm it fires correctly under real use.
BENEFITS
What you get out of it
Eleven years of WordPress work, including running and extending WooCommerce stores with recurring billing, means I know where a subscription setup usually breaks down — and where the fix belongs, in the gateway, the cron schedule or the plugin configuration.
Built on official hooks
Custom subscription logic uses WooCommerce Subscriptions’ own hooks and APIs, so a core or plugin update doesn't quietly break it.
Revenue that keeps arriving
A renewal that silently fails is lost revenue every cycle it stays broken — the priority is getting billing reliable again, fast.
RELEVANT WORK
Projects with recurring billing built in
Each of these is written up as a full case study — the problem, the approach, the stack and the outcome.
Canvascroft
A subscription creative service for a branding studio — recurring billing built around the studio’s own plan structure, not a generic subscription box template.
- WordPress
- Elementor
- WooCommerce
Freizeitcenter Dietz
German motorhome dealership running sales, rental and workshop booking alongside a WooCommerce storefront, with dealer ranges for four manufacturers.
- WordPress
- WooCommerce
- PHP
TESTIMONIALS
What clients say
Every completed Upwork contract to date, each rated 5.0 — quoted as written.
“He is very punctual on timelines and has a complete inside out knowledge of WordPress theme development.”
“He completed the customer theme development work before time. The work delivered is awesome and he delivered more than expected. Really a good and honest freelancer to work with.”
“Ashekur Rahman delivers the work timely and perfectly. His knowledge in wordpress is very vast and he can do anything in wordpress and web developement.”
FAQ
Questions I get asked
What store owners ask before setting up or fixing WooCommerce Subscriptions. See also the full Subscriptions Q&A library.
Do you set up WooCommerce Subscriptions from scratch?
Yes — plans, trial periods, sign-up fees and billing schedules configured around your actual pricing model, not the plugin’s defaults, plus the payment gateway connected for automatic renewals.
Can you fix a subscription stuck on renewal or on pending?
Yes. Renewals that don’t fire, subscriptions stuck on pending, and customers charged after cancelling are usually a gateway callback, a cron-timing issue or a coupon/proration edge case — I trace the actual order and subscription logs to find the cause rather than guessing.
Does WooCommerce Subscriptions work with block-based checkout and Elementor?
Generally yes, but older payment-gateway extensions and custom checkout code can be missed by the block-based checkout’s compatibility layer. I check and, where needed, patch the specific gateway or field before switching a live store over.
Can you build custom subscription logic the plugin doesn't offer?
Yes — custom billing intervals, prorated plan switching, gifted subscriptions, invoiced B2B billing, and custom renewal statuses, built on WooCommerce Subscriptions’ own hooks so it keeps working through plugin and core updates.
Can caching or a CDN break my subscriptions pages?
It can — a cached My Account or cached AJAX endpoint is a common cause of customers seeing a stale subscription status or a broken cancel/change action. I configure cache exclusions for the subscription-specific endpoints so the rest of the store still caches normally.
Do you handle failed-payment retries and dunning?
Yes — retry scheduling, renewal-failure notification emails to both store and customer, and custom statuses for a renewal that needs manual attention, so failed payments get chased instead of silently lapsing.
What if my subscriptions broke after a WooCommerce or plugin update?
Common after a core update touches order or subscription hooks. I diagnose against the changelog and your specific customizations, fix the break, and where it makes sense move fragile logic onto a more update-safe hook.
Is there a fixed price for WooCommerce Subscriptions work?
A straightforward setup or a single renewal bug is usually a fixed quote after a short look at the store. Ongoing custom logic or a larger troubleshooting job is scoped the same way — priced before work starts. See current starting prices for a reference point.
Available for new projects
NEXT STEP
Tell me what your subscriptions are doing that they shouldn’t.
Based in Bangladesh, working with clients worldwide. Describe the symptom — a failed renewal, a stuck status, a missing feature — and every serious enquiry gets a reply within one working day.
- Reply within one working day
- Fixed quote before work starts
- UK, EU and US hours covered
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